Frequently asked questions
What makes your jewelry unique?

Each piece is handcrafted using traditional flameworking techniques with borosilicate glass. Because we avoid molds, subtle variations in color, shape, and size are natural characteristics of each unique item rather than defects.
How should I care for my glass jewelry?

Borosilicate glass is strong and heat-resistant, but it is not unbreakable. Store your pieces individually in their original boxes or pouches, avoid heavy pressure, and remove them before showering, swimming, sports, or handling metal items. Clean gently with a soft microfiber cloth.
How do I care for the metal components?

Our chains, clasps, and metal elements are made of 925 sterling silver or gold-plated materials, which may naturally tarnish over time. Avoid contact with water, perfumes, lotions, and chemicals. Store them dry and polish with a soft cloth.
When will I get my order?

Orders are carefully prepared and shipped within 7 days of purchase via DHL. You will receive a confirmation email with tracking details once your package is dispatched.
Can I cancel or change my order?

You can cancel your order within 24 hours of purchase, provided it has not yet been processed or shipped. To update a shipping address, please contact us immediately.
What is your return policy (Right of Withdrawal)?

Please contact us at hi@yeelenmade.com within 7 days of delivery. You can choose between a free replacement or a full refund, and we will cover the return shipping costs.
Can I exchange an item?

Yes. If you ordered the wrong size or need a different item, we are happy to assist with exchanges. Return shipping costs for exchanges are covered by the customer.
What is your warranty policy?

We offer a 24-month statutory warranty for material and manufacturing defects. For any quality concerns, please reach out to us with photos of the issue.
How can I reach customer support?

For any questions about your order, returns, or products, please email us at: hi@yeelenmade.com